Refund, Return & Exchange Policy
At Glidex Store, we are committed to delivering high-quality professional drone cleaning systems, equipment, and related products. Due to the specialized nature of our products, all purchases made through Axiom by Glidex are subject to the following policy.
All Sales Are Final
All orders and purchases are considered final upon confirmation of payment. Glidex Store does not offer refunds, returns, chargeback approvals, or cancellations for any products, systems, accessories, custom-built equipment, or commercial cleaning solutions sold through our platform.
Customers are responsible for reviewing all product specifications, compatibility requirements, operational needs, shipping details, and purchase information prior to completing their order.
By placing an order, the customer acknowledges and agrees that:

• The purchased equipment is intended for professional and commercial use;

• The customer has reviewed the product description and specifications;

• The customer accepts the product in its current advertised form;

• The transaction is governed by this No Refund / Exchange-Only Policy.

Exchange Eligibility for Damaged or Defective Products
Exchanges are strictly limited to products that arrive physically damaged or confirmed defective upon delivery.
To qualify for an exchange request, the customer must:

• Notify Glidex Store within forty-eight (48) hours of receiving the product;

• Provide the original order number and proof of purchase;

• Submit clear photographs and/or video evidence showing the damage or defect;

• Retain all original packaging, components, manuals, and shipping materials until the claim is reviewed.

Failure to report shipping damage or defects within the required timeframe may result in denial of the exchange request.
Inspection & Verification Process
All exchange claims are subject to inspection, review, and approval by Glidex Store. We reserve the right to:

• Request additional documentation or testing evidence;

• Deny claims where damage cannot be verified;

• Determine whether the issue is caused by manufacturing defects, shipping damage, misuse, or improper handling.

If the claim is approved, Glidex Store may, at its sole discretion:

• Replace the damaged component;

• Exchange the product for the same model;

• Provide replacement parts or repair solutions where appropriate.

Non-Eligible Situations
The following situations are not eligible for refunds, returns, or exchanges:

• Buyer’s remorse or change of mind;

• Improper installation or setup;

• Damage caused by misuse, abuse, negligence, or accidents;

• Unauthorized modifications or repairs;

• Cosmetic wear resulting from normal use;

• Damage caused by improper storage, transportation, or operation;

• Compatibility issues not caused by Glidex Store;

• Operational errors by the user or third-party operators.

Shipping & Exchange Conditions
Approved exchanges may require the customer to return the original product or damaged components before a replacement is issued. Customers may be responsible for return shipping costs unless otherwise determined by Glidex Store.
Glidex Store reserves the right to use refurbished, repaired, or replacement components of equal functionality where appropriate.
Limitation of Liability
Glidex Store shall not be held liable for:

• Business interruptions;

• Loss of profits or revenue;

• Operational downtime;

• Third-party damages;

• Improper commercial use of the equipment;

• Indirect, incidental, or consequential damages arising from product use.

The customer assumes full responsibility for operating drone equipment in accordance with local laws, aviation regulations, safety requirements, and operational guidelines.
Policy Acceptance
By purchasing from Glidex Store, the customer confirms that they have read, understood, and agreed to this Refund, Return & Exchange Policy in full.